Refund policy

We have a 7 day exchange policy, which means you have 7 days after receiving your item to request a exchange.

To be eligible for an exchange your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a exchange, you can contact us at luluhairextensionstudio@gmail.com. Please note that returns will need to be sent to the following address: 308 n citrus ave Covina,Ca,91723

If your exchange is accepted, instructions on how and where to send your package will be given too you .

You can always contact us for any question at luluhairextensionstudio@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at luluhairextensionstudio@gmail.com.

At Luluhairshop we prioritize the quality and satisfaction of our customers. Due to the nature of our products and industry standards, we have established the following policies regarding refunds, returns, and exchanges: ABSOLUTELY NO REFUND . For return it has too be less than 8 days .

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

Final Sale on All Hair Extensions

All sales of hair extensions, including ready-made and custom orders, are final. We do not accept returns or issue refunds under any circumstances, including but not limited to:

Color or Fit Issues: If the extensions do not match your desired color or style, we will work with you to make adjustments, but no refunds will be issued.
Shedding and Breakage: Minor shedding is normal; excessive shedding or breakage due to improper care or styling is not the responsibility of Luluhairshop .
Irritation: If you experience irritation, please follow up with us, but no refunds will be offered for any allergic reactions or discomfot Aftercare Compliance: We are not responsible for any damage, discomfort, or hair loss resulting from improper aftercare neglect, or failure to follow maintenance instructions.
By purchasing hair extensions from Luluhairshop .you acknowledge and agree to this No Refund Policy. We highly recommend that you carefully review your options, consult with our experts, and ask any questions before proceeding with your purchase.

Return and Exchange Policy
- Unopened and Unused Products: If you receive a product that is defective or damaged, please contact us within 7 days of receipt. We may require photos and a detailed description of the issue to assess your claim.
- Custom Orders: All custom orders are non-refundable and cannot be exchanged unless they arrive damaged or defective.
- Return Process: To initiate a return or exchange, please contact us at us within 7 days of delivery. All returns must be authorized by our team before sending the product back.
  Unauthorized returns may not be accepted.
- Return Shipping Costs: Customers are responsible for return shipping costs unless the product is confirmed to be defective or incorrect.
  - Hygiene Standards: Due to federal regulations, the return of used/worn human hair products is prohibited. We take matters of hygiene and public safety very seriously and do not allow opened or used items to be returned for the safety of all our customers.
  - Customer Responsibility: It is the customer's responsibility to ensure that the product meets their expectations before use. We highly recommend consulting with our experts and asking any questions before proceeding with your purchase.
  Thank you for choosing Luluhairextensions . We are committed to providing you with high-quality products and excellent customer service.

To start a return, you can contact us at luluhairextensionstudio@gmail.com.

If an item is return you will b responsible for shipping fee.